Frequently Asked Questions
Ordering and Shipping
I want to place an order, but how do I know you’re real?
I want to place an order, but how do I know you’re real?
We get it—shopping for furniture online can feel uncertain, especially if it’s your first time with us. Buying big pieces for your home is a big decision, and you deserve to know exactly who you’re working with. Trust matters, and you shouldn’t have to wonder who’s behind the website you’re ordering from. That’s why we’re completely transparent about who we are and why thousands of customers have trusted us for years.
Furniture Home Direct isn’t just another online store—we’re the e-commerce branch of Ideal Furniture and More, a trusted local business that has proudly served Connecticut, New York, and New Jersey since 2015. You can even visit our showroom at 72 Newtown Rd, Danbury, CT 06810 to see that we’re a real, established business. And whenever you need help, our friendly team is always just a call, text, or email away.
Furniture Home Direct isn’t just an online store—we’re the e-commerce branch of Ideal Furniture and More, a trusted local furniture store that’s been serving Connecticut, New York, and New Jersey since 2015. Our showroom is located at 72 Newtown Rd, Danbury, CT 06810, so you know you’re buying from a real, established business. Our friendly team is always just a call, text, or email away if you need support.
Do you offer free shipping, how long will delivery take, and will I get a tracking number?
Do you offer free shipping, how long will delivery take, and will I get a tracking number?
Yes! Every item ships free anywhere in the contiguous United States, so you never have to worry about hidden fees. Your items will be delivered straight to your door by FedEx or UPS, usually within 3–7 business days. As soon as your order ships, you’ll receive a tracking number by email so you can follow your delivery every step of the way. In the rare case of a carrier delay, we’ll notify you right away.
What if I change my mind right after placing an order?
What if I change my mind right after placing an order?
Orders may be canceled within 24 hours of purchase for a full refund. Once canceled, we’ll process your refund right away. Please keep in mind that banks and credit card companies may take a few business days to show the refund in your account.
What is your return policy or what if my item arrives damaged?
What is your return policy or what if my item arrives damaged?
We want you to feel confident shopping with us. If for any reason you’re not satisfied, you can return your furniture within 7 business days of receiving it—we’ll cover the return shipping to make the process hassle-free.
If your item arrives damaged, don’t worry—you won’t be stuck with a broken product. Just reach out to us by phone, text, or email, and we’ll quickly arrange a replacement or refund at no cost to you.
What types of payments do you accept?
What types of payments do you accept?
We make checkout easy! You can pay with all major credit cards, Amazon Pay, Google Pay, Apple Pay, PayPal, Shop Pay by Shopify, or choose one of our financing options through Snap, Acima, or Progressive. Just pick your favorite payment method at checkout—it’s fast and hassle-free.
Do you offer an extended warranty?
Do you offer an extended warranty?
Yes! We offer a 5-year extended warranty that covers all items purchased in a single transaction. This option is available right at checkout for a very affordable price, so you can add extra protection to your order with just a click and enjoy peace of mind for years to come.
Still Need Help?
Don't worry. We are here for you. Talk to a real person anytime.
Don't worry. We are here for you. Talk to a real person anytime.
📞 Phone/Text: 800-403-7260
✉️ Email: contact@idealfurnituredanbury.com
📍 Address: 72 Newtown Rd, Danbury, CT 06810